Refund Policy

This policy explains refunds and cancellations for Qevio subscriptions, credit purchases, and other paid features.

1. Who Handles Your Payment

Qevio is the seller of all purchases. Payments are processed by Stripe, our payment processor. Refund decisions are made by Qevio and paid back through Stripe.

Nothing in this policy reduces rights provided by applicable consumer protection law.

2. General Refund Position

Unless required by law or otherwise stated at purchase, payments are generally non-refundable.

You may still request a review if you experience a billing error, a material technical problem, or another issue affecting your purchase.

Discretionary refund requests should be submitted within 14 days of the transaction. Submitting a request within that period does not guarantee approval.

3. Consumer Withdrawal Rights

Depending on your country and purchase, you may have statutory rights to withdraw from a digital service contract or receive a refund.

Any applicable withdrawal period, conditions, and exceptions are determined by law. Starting to use the service does not automatically remove every statutory right.

Mandatory consumer rights take priority over this policy.

4. Technical Problems and Billing Errors

Contact support@qevio.ai if:

• You were charged twice for the same purchase.
• A payment completed but the purchased access or credits were not delivered.
• A persistent technical problem prevents access to material paid features.
• Credits were deducted for a generation that failed because of a technical error.

We will investigate and seek an appropriate resolution, which may include restoring access, correcting credits, or arranging a refund.

5. AI Output Quality

AI results can vary and may require editing or additional attempts.

Disliking an output or changing your mind does not ordinarily create an automatic refund entitlement. This does not affect your rights where the service is materially defective, not as described, or otherwise fails to meet applicable legal requirements.

6. Subscription Cancellation

You can cancel at any time from the Billing page in your account, or by emailing support@qevio.ai.

Cancellation normally takes effect at the end of your current paid billing period and prevents future renewals.

Cancellation alone does not refund the current billing period. Deleting your account or stopping use of Qevio should not be treated as confirmation that your subscription has been canceled.

7. Renewals and Credit Purchases

Renewal payments and additional credit purchases are generally non-refundable unless applicable law or an approved refund decision provides otherwise.

Unused credits do not automatically entitle you to a cash refund. Credit usage may be considered when reviewing a discretionary request, but does not override mandatory rights.

8. How to Request a Refund

Email support@qevio.ai with:

• Your account email.
• Transaction or order identifier.
• Purchase date.
• Reason for the request.
• Relevant screenshots or generation identifiers, if available.

Do not send your full card number, password, or other sensitive payment credentials.

9. Refund Processing

Approved refunds are returned to the original payment method through Stripe. Refunds usually appear within 5 to 10 business days, depending on your bank or card issuer.

Access or credits associated with a refunded purchase may be withdrawn. We will explain how the refund affects your subscription and remaining access.

10. Payment Disputes

We encourage you to contact Qevio first so a billing issue can be investigated promptly.

This does not limit your lawful right to dispute a charge through your bank or payment provider.

11. Contact

Qevio Support
Email: support@qevio.ai
Website: https://qevio.ai